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DROP-OFF AT OUR WAREHOUSE
Bring your packages to our warehouse
at a time that works for you.
📅 Book an appointment online
Choose your preferred date and time.
👤 Come to our warehouse
We’ll inspect and register your items.
💳 Pay and confirm
We prepare your cargo for shipping.
1575 Sismet Rd, Unit 14, Mississauga, ON, L4W 1P9, Canada
🚚 PICKUP AT YOUR LOCATION
We come to you! Pickup is coordinated directly by WhatsApp.
🟢 Contact us on WhatsApp
Send your details and address.
✅ We confirm the pickup
We agree on date and time.
📦 We pick up your packages
Safe pickup with our cargo van.
Both options arrive at the same place
All packages are processed, consolidated and shipped safely to Cuba.
Air Freight
Fast delivery option for urgent shipments and smaller packages.
- Faster transit time
- Ideal for small to medium boxes
- Regular departures
Ocean Freight
Fast delivery option for urgent shipments and smaller packages.
- Lower cost
- Ideal for large boxes and pallets
- Consolidated shipments
Not sure which to choose?
Our team can help you decide the best option based on your needs and budget.
- Compare Options
How It Works
1
Choose Your Option
Book an appointment to drop-off or request pickup via WhatsApp.
2
Drop-off or Pickup
Bring your packages to our warehouse or we pick them up.
3
Cargo Preparation
We inspect, consolidate and prepare your cargo for safe transit.
4
Shipping to Cuba
Your shipment is loaded and shipped by air or sea.
5
Delivery in Cuba
We deliver to your door anywhere in Cuba.
Frequently Asked Questions
Do I need an appointment to drop off my packages?
Appointments are recommended to ensure faster service and cargo inspection. However, walk-ins may also be accepted during business hours depending on warehouse availability.
What items can I send to Cuba?
You can send personal effects, clothing, shoes, household items, electronics, non-perishable food, hygiene products, tools, toys, medical supplies, and many other approved items permitted under Cuban customs regulations. All shipments must comply with the quantity, value, and import limits established by Cuban Customs authorities. Certain restricted, prohibited, or oversized items may not be accepted according to airline safety regulations and customs requirements.
Are batteries permitted?
Some batteries are permitted for transport under limited conditions. Common household batteries and certain lithium batteries installed inside devices may be accepted if they comply with airline safety regulations and packaging requirements. Loose lithium batteries, damaged batteries, large power banks, or high-capacity industrial batteries may be restricted or prohibited. Please contact our team before shipping any battery-powered item for verification and approval.
Can I send dangerous goods or hazardous materials?
Certain dangerous goods may be accepted only under specific airline and international transport regulations. Acceptance depends on the type of item, packaging requirements, battery classification, quantity limits, and carrier approval. Customers must declare any potentially hazardous items before shipping. Undeclared dangerous goods are strictly prohibited.
Do you offer pickup service?
Yes. Mercado Hogar offers pickup service in selected areas across Ontario. Pickup requests are coordinated directly through WhatsApp.
What payment methods do you accept?
We accept major credit cards, debit cards, e-Transfer, and secure online payments. Payment instructions are provided once your shipment is confirmed.
How is the shipping cost calculated?
Shipping rates are based on the actual weight or volumetric dimensions of the package, whichever is greater. Final pricing may vary depending on package size, destination, and service type.
What is the estimated transit time?
Transit times vary depending on the shipping method and destination in Cuba. Average delivery time is approximately 4 to 6 weeks from the date the shipment departs Canada.
How are packages delivered in Cuba?
Packages are delivered through authorized local distribution partners in Cuba. Depending on the destination area, delivery may be made directly to the recipient’s address or to a local pickup point.
Are there any fees to pay in Cuba?
Yes. Import duties or local processing fees established by Cuban authorities may apply and are paid by the recipient in Cuba upon delivery or pickup.
Can I track my shipment?
Yes. Tracking updates are available during different stages of the shipping process. Our team can also provide shipment status updates directly through WhatsApp or email.
What happens if my package is delayed?
Transit times may occasionally be affected by customs inspections, flight availability, weather conditions, or operational changes in Cuba. Our team will keep customers informed of any significant delays.
Do you ship to all provinces in Cuba?
Yes. We provide shipping services to all provinces in Cuba through our logistics and delivery partners.
Is my shipment inspected before shipping?
Yes. All shipments are inspected, registered, and prepared according to airline safety regulations and export requirements before departure.
How do I request a pickup?
Simply contact us through WhatsApp with your name, address, and package details. Our team will coordinate the pickup date and time with you.
