At Mercado Hogar, we offer reliable shipping solutions from Canada to Cuba. Whether you purchase products from our online store, use our Personal Shopper service, drop off packages at our facility, or send them to us by courier, we coordinate the process from receipt to final delivery in Cuba.

1. Purchase, Drop-Off or Shipment

Customers can:

• Purchase products directly from our online store.
• Use our Personal Shopper service to source products not available in our catalog.
• Drop off packages at our Mississauga location.
• Send packages to us by courier from anywhere in Canada.

Mercado Hogar receives, processes, and prepares all shipments for transportation to Cuba.

2. International Shipping

Mercado Hogar is responsible for:

1. Receiving and processing the order or package.
2. Inspecting and preparing the shipment.
3. Consolidating shipments when applicable.
4. Coordinating transportation and logistics services.
5. Arranging the shipment to Cuba through independent transportation and logistics providers.

3. Customs Processing in Cuba

Once the shipment arrives in Cuba, it is evaluated by the country’s customs authorities in accordance with applicable regulations.

Important:

Customs duties, taxes, handling fees, and other local charges are not included in the payment made to Mercado Hogar.

4. Payment of Customs Charges

These charges:

• Are determined by Cuban Customs and other local authorities.
• Depend on the contents, declared value, quantity, and applicable regulations.
• Must be paid by the final recipient in Cuba.
• Are generally payable in Cuban national currency (CUP).

5. Delivery in Cuba

Once customs processing has been completed and any applicable charges have been paid, the shipment is delivered to the recipient or made available for pickup, depending on the destination and local service availability.

Delivery services within Cuba are provided by independent local logistics operators and authorized delivery partners, including private enterprises where available.

Important Notice

Mercado Hogar coordinates the purchase, preparation, and shipping process. International transportation, customs processing, and final delivery may be performed by independent third-party logistics providers and local delivery operators.

Mercado Hogar does not control, determine, or collect customs duties, taxes, handling fees, or other charges assessed in Cuba. These charges are established by the relevant authorities and service providers and may vary depending on the type of goods, quantity, declared value, destination, and regulations in force at the time of processing.

Service availability, transit times, delivery methods, and final distribution options may vary by destination and are subject to operational conditions and local regulations.