⚠️ Notice: Due to the current flight cancellations, delivery delays may occur for product shipments to Cuba.<br>We recommend contacting our Customer Service before completing an order.<br>✅ Remittance services remain available — please contact us via WhatsApp for more information.
At Mercado Hogar, our Personal Shopper service allows you to purchase products in Canada even if they are not available in our online store.
We handle the entire process, from purchase to delivery in Cuba,safely and reliably.
🔹 1. Product Request
The client tells us the product they wish to purchase, sending us the
store link, a description of the item,
the quantity, and the recipient’s information in Cuba.
🔹 2. Quote
Our team checks availability and prepares a complete quote, which includes the cost of the product and the service fees.The quote is sent to the client for approval before proceeding.
🔹 3. Payment and Confirmation
Once the quote is approved, the client makes the payment, and we confirm the order to begin the purchase.
🔹 4. Purchase and Reception
Mercado Hogar purchases the product in Canada and receives it at our warehouse, where it is inspected and prepared for shipment.
🔹 5. Shipping and Tracking
The order is dispatched and the customer receives tracking information. Updates are provided throughout the entire process.
🔹 6. Delivery in Cuba
The product is delivered to the recipient in Cuba, according to the selected method and in accordance with current regulations.
